Steps to resolving retirement village disputes

Tribunal hearing

If you have not been able to resolve your dispute, you can apply to the Queensland Civil and Administrative Tribunal (QCAT) for a hearing. QCAT is an independent decision-making body that can resolve a number of issues.

QCAT may refer the parties to mediation if you do not do this first. QCAT will resolve the matter if you both cannot agree.

Getting legal help

You may be eligible to apply for legal help from Queensland Public Interest Law Clearing House Incorporated (QPILCH).

• Apply for a QCAT hearing

In this guide:

1. Try to resolve it together first
2. Try mediation
3. Tribunal hearing
4. Make a complaint

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